Booking & Cancellation Policy

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To secure selected appointments, Imperial Detailing Services may require a booking deposit.
Any deposit paid will be deducted from the final invoice and is not an additional charge.
Deposits are fully refundable if an appointment is cancelled or rescheduled with at least 24 hours' notice.
Cancellations made within 24 hours of the scheduled appointment, or failure to attend a booked appointment, may result in the deposit being retained to cover lost booking time and business costs.
Where deposits are paid online via Stripe, eligible refunds will be processed back to the original payment method. While Imperial Detailing Services will process refunds as soon as practicable, the time taken for funds to appear in the customer's account may vary depending on their financial institution and payment provider.
If a vehicle is presented in a condition significantly different from that described at the time of booking, additional charges may apply. Any additional costs will be discussed with the customer and approved before work proceeds.
 
Payment & Vehicle Collection
Unless otherwise agreed prior to the commencement of work, full payment is required upon completion of the service and before the vehicle is released to the customer.
Vehicles and keys will not be released until the outstanding invoice has been paid in full and payment has been successfully received or confirmed.
Where additional work or charges have been approved by the customer during the service, these amounts will be included in the final invoice and are payable before collection of the vehicle.
Imperial Detailing Services reserves the right to assess each situation individually and may waive cancellation fees or deposit forfeiture at its discretion.
By booking an appointment with Imperial Detailing Services, you acknowledge and agree to this Booking, Cancellation & Payment Policy.